Yekira JEWELLERY

Refund Policy

Please read this policy carefully to understand our policies and how they apply to your purchase.

Refund Policy

1. Return Eligibility

We accept returns for eligible products that are unused, unworn, and returned in their original condition with packaging, tags, certificates, and accessories. Product-specific return conditions may also apply.

2. Damaged or Defective Jewellery

If your jewellery arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate resolution.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us before using or wearing the item. After verification, we may arrange a replacement or refund, subject to availability.

4. Non-Returnable Products

Returns may not be accepted for used, worn, altered, resized, personalised, or custom-made jewellery unless the item is defective or incorrectly supplied.

5. Return Process

To request a return, contact us with your order number, name, phone number, email address, reason for return, and supporting photographs. Please wait for return instructions before sending any product back.

6. Refunds

Once an approved return is received and inspected, eligible refunds will be processed through the original payment method where possible. Bank or payment-provider processing times may vary.

Exchanges & Replacements

Eligible damaged, defective, or incorrectly supplied jewellery may qualify for a replacement or exchange, subject to product availability and inspection.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or dispatched, cancellation may not be possible.

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